How does HelloMaaS work?
Create a free profile on the HelloMaaS website to access our platform. Our team will check your profile. If your profile is complete and looks compelling, you will get direct access to all the features we have to offer. With our onboarding tips you will quickly learn what HelloMaaS can do for you.
How do I join HelloMaaS?
You can join HelloMaaS for free. To make your account, go to the top right and click on Join. Follow the steps and fill in the required information. Be your best marketer and present yourself well. Our customer success team will review your profile. When it looks complete, accurate and attractive we will provide you full access to our platform.
How HelloMaaS is different from having a marketing team or agency?
HelloMaaS is Marketing as a Service. A platform that enables a flexible team with specialist knowledge. We have fixed price packages, team management tool and reliable freelancers with relevant experience in your market.
No long search or high commissions, with HelloMaaS you have the tools and talent to flexibly put together your marketing team when you need it. Our platform controls the entire process to manage a flexible team. From searching, onboarding, reviews and even co-creation of new campaign ideas.
You can quickly deploy new marketing channels, you don’t have to reinvent the wheel, just hire flexible (example, for a few half days per month) marketers with specific knowledge for efficient execution.
Why should I work with HelloMaaS?
Our mission is to make marketing easier and smarter for all companies. Many good marketers like to work as freelance, so they can decide for whom, when and what they work for. With a better match, the best work also emerges.
Many companies struggle in the fast-changing marketing landscape with so many channels that are constantly changing. The increasing pressure on headcount and costs does not make it easy to create a decisive marketing team. We respond to this trend and provide a platform for modern, flexible marketing where costs and output are better controlled.
How much does it cost?
HelloMaaS offers two services:
- Fixed price marketing packages. The approach, content, output and the best freelancers are ready. You know what you get and you can get started right away. With an audit, the creation of a new channel or brand or for the weekly management of a marketing channel. Companies pay a fixed price.
- Flexible marketing team: A tool for managing your smart team. Many companies have team comprised of employees, freelancers and agencies. With our platform you gain more insight into costs, benchmarks in rates, skills needed and team performance. You can crowdsource feedback and ideas. You can break up projects in tasks and work flexibly with a trusted pool of professionals. If you lack knowledge and skills you can also use our freelance network directly via this tool.
For fixed price marketing packages HelloMaaS charges a one-time onboarding fee and a following monthly subscription fee.
– The onboarding fee is €750 (one time fee). You get a brainstorm working session to translate your marketing needs into the right packages or flexible layer. Use of the HelloMaaS marketing playbook of packages or individual package recommendation. Our customer success team does the outreach to quality freelancers. Selects, coaches and hosts two freelancers for a video pitch. If needed, we advise you on the best freelancers for your marketing need. Onboarding of the freelancer(s) on the scope and approach of the assignment. Our team sets up a kick-off meeting with the freelancer(s) and you to align on the needs. We help you onboard on our platform. Explain and start without happiness tracker.
We offer two membership options: our normal membership and our Care+ membership. The membership starts after project kick-off until the package ends or you stop ongoing marketing packages. The membership can be up- or downgraded on the 1st of every calendar month.
– our normal membership includes the use of our platform. Customer support and freelancer coaching. Track performance and client satisfaction with our happiness tracker. We take care of the contracting, payment workflow and other administrative hassle. If needed any other support on for example freelancer replacement.
– our Care+ membership includes the same perks as the normal membership. The added benefits are high-level support by our customer success team. Quality check ins and review of the marketing deliverables by the freelancers. We attend the client working session to make sure everything is running smoothly. Support and feedback on quality by our experienced in-house marketers. Ongoing coaching and support to the freelancer(s) working on the project(s).
Please note that clients commit for 3 months and after that can cancel at the start of every month.
The price of the package on the website is 100% for the freelancers.
For €1500 HelloMaaS will organize your flexible marketing team.
You get a pool of 6 freelancers with the skill set that matches your marketing needs. The freelancers are handpicked based on brand affinity and industry experience. You can review all freelancers if necessary. Our team advises on the right skills, right team and right time. Mix and match skills on a part-time or full-time basis. Two freelancers working in your marketing team at all times. Access to our freelancer management tool for contracting, NDA’, IP and payments. Track and get feedback on client satisfaction with our happiness tracker. Get fresh ideas from outside in via our tool where you can post challenges to your pool of freelancers. Receive immediate feedback and brainstorm ideas.
The freelancer can decide on their own hourly / day rate, but benchmarked, so we can advise clients in a data driven way on the right fees.
Please note that clients commit for 3 months and after that can cancel at the start of every month.
If you only need one freelancer HelloMaaS charges €1000 p/m for FT and €500 p/m when it’s less than 20 hours a week.
How good are the marketing freelancers?
Together with our partner BrandPit, we have a reliable and high-quality network in the Netherlands that is directly accessible. BrandPit is a marketing recruiter with a specialization in digital and has been working successfully in the Dutch market for 10 years. Each freelancer profile is viewed manually and a personal match can be made for each new customer. Our Project Happiness Index provides bi-weekly insight into project collaboration and alerts if there are concerns. This way you can prevent troubles and optimize performance.
Which companies works with HelloMaaS?
- E-commerce platforms
- Marketing agencies
Who is part of HelloMaaS team?
Please visit our team page and check out the profiles of our team members. We also work with our own flexible layer of flexible specialists that help out with extra brain and execution power when we need it.
We’re proud of our advisors that mentor, challenge and support us in the roller coaster journey of a startup.
Last but not least we have a highly supportive group of angel investors and are proud to be part of the highly acclaimed HearstLAB.
Work with Specialists
Why are freelancer marketers useful to my company?
Marketing is changing fast, there are many channels and tools. Building your own team takes time with fixed costs and contracts, which can be expensive and inflexible. With HelloMaaS you make your marketing team flexible, you can operate faster and manage costs better. You can experiment with new channels and tools by bringing in reliable knowledge and skills from the outside in a way that suits you. Via packages, by posting a project or creating a smart team. We provide the tools for the modern marketing team.
How do you guarantee the right freelancer?
We work closely with BrandPit, the digital marketing recruiter in the Netherlands who has been operating successfully for 10 years.
HelloMaaS built the platform with search and AI. The combination of personal connections in the Dutch market and the platform makes a unique model.
Every freelancer on the platform has been personally reviewed. On the HelloMaaS platform you can find freelancers and packages or leave this to our account team.
We do not stop after the match, there is where actually all starts for us. The tools such as the Project Happiness Index give you the opportunity to receive 360-degree team feedback in 1 minute and to participate as a client as well.
Does the Freelance Marketing Specialist work remotely or in the office?
Both. Our services are ideally suited for remote delivery. This allows customers to collaborate with marketing specialists outside their local circle. Because the process, price and deliveries are preset, there is less need for process and project management, making remote working a good option. If you prefer to work personally, many freelancers are open to come to your office. We recommend meeting for a coffee the first time to build a personal bond.
Can I directly select a freelancer?
Yes, you can contact a freelancer directly through our platform.
In practice, the vast majority of our customers prefers HelloMaaS to make the first selection of top freelancers. Our account team will do the initial search and then schedule a video call with 2-3 freelancers to give a mini-pitch and clients can make their choice. The HelloMaaS platform then arranges all contract matters and onboarding.
This service applies to both packages and part-time hiring.
Why would I buy a marketing package?
Much less hassle and faster start with fewer risks:
- Fixed price
- Clear step-by-step plan
- Quality control
- Each package has an experienced freelancer
- Deep knowledge about specific channels that you can use part-time
See here the overview of 30+ packages for the most common marketing activities.
How do I find the right packages?
- Find a package yourself:
- On this page you will learn more about the package proposition
- Learn more about the different packages categories such as Audit , Strategy, Social Media, Content Marketing, Performance Marketing, Online Sales.
- View the complete overview and click on the different packages.
- Book a free consultation with no strings attached for the right approach based on your goals. Sometimes an audit works best, for others a combination of several packages. We can also personalize scope and budget based on your needs.
How do I buy a package?
Directly via HelloMaas platform. Select your package and add it to your “shopping cart”. You can pay quickly, easily and securely with:
- Debit (iDeal)
- Credit card
- Offline invoice
How much does a package cost?
The price for each package is customized. You always start with step 1 and decide whether you want to move forward with step 2 and / or 3.
The audit packages are once-off. The set-up packages often have the option in step 3 for continuous marketing, for example setting up Instagram and then for a fixed fee per month content creation, engagement and growth. The average rate of a package is around 2500 euros, divided into a number of steps.
Can I buy more packages at the same time?
Certainly! If you are already active with marketing, it is best to start with Audit packages. Or look under social media, content marketing and performance marketing to have channels managed externally part-time.
Have you not yet started strategic marketing? Then start with some packages in the strategy column.
At the bottom of each package page you will find tips which packages are ideally already done, and recommendations what you can pick up after completion. This way you can flexibly build your marketing team without fixed contracts or costs!
Can I change a marketing package?
Of course! Do you want more review rounds or have you already performed step 1 with another freelancer or agency? Send us a message via chat or email to match your marketing goals with the right package.
I do not have a Marketing team, can I still buy a package?
Absolutely. Packages could be a great fit. The step-by-step plan and outcome have already been thought out, so it is ideal for customers with little marketing knowledge what you will get with budget control.
What do you charge?
You can create a customer account for free. In fact, you can view all packages, freelancers and team tooling without an account on our websites and request a demo.
You only pay when you use our team tool, buy a package or hire a freelancer (s). Our margins are significantly lower than working with a recruiter or an agency. Make an appointment or send an email for more details.
For our fixed price packages we charge an onboarding fee following a monthly subscription fee. For a flexible marketing team layer we charge a monthly fee of €1500 this includes two freelancers working in your.
How do package payments work?
Each package is divided into steps. On average between 750-2000 euros per step. After each step you can stop, so you are not stuck and will get results with every step.
You pay 50% of the fee in advance and 50% after completing the step. You can pay via iDeal, credit card or invoice.
If you think that the package does not meet the description, you can file a complaint via the Project Happiness Index. We then personally examine the situation. If the quality is low, we will refund the 50% amount you paid in advance.
What payment methods do you offer?
- iDeal (our preference for Dutch customers)
- Credit card (our preference for US companies)
- Invoice with payment term of 15 days
- For packages, the billing is 50% at start and 50% after scope is fully delivered
- Teams tool has a monthly fee with direct debit.
- For freelance work on a project basis, an invoice will be send per month based on actual days worked on subsequent calculation.
What role does HelloMaaS play if I am not satisfied with the progress or result?
Whether you buy a package, use the team tool or hire a freelancer, with all options we recommend using the Project Happiness Index every two weeks. This way, the freelancer, customer and other project team members can see how performance and cooperation are working.
Our trackers automatically detect large differences. Our account team will contact you directly to determine what causes a low “index”. If a freelancer does not fit well your project, we will look for a better match for free.
Can I terminate a contract with a freelancer?
With packages you can stop after every step. On a project basis it is possible to stop every 30 days. When using the team tool it is also possible to cancel the subscription every 30 days.
How can I create a profile?
At the top right of every web page is the button “Join”. Click on this and follow the step-by-step instructions to create your account. Once the profile is created (this can be done in 1 minute) our account team will verify the profile for completeness and provide access to the HelloMaaS platform.
My profile has been accepted, what’s next?
If the customer profile is accepted you will receive a personal email. We also have onboarding “tickets” ready on the platform. As a customer you can post a “project” yourself or select freelancers directly. You can also view all packages and buy them directly. In all cases, we are happy to help via our chat, telephone or email.
How do I update my profile?
Updating your profile is easy. Log in to the HelloMaaS platform. In the left navigation bar click on “Profile.” Once this page is opened you can make the necessary changes to your profile.
How do I delete my profile?
It is not possible to delete your profile by yourself. Drop us a message and our team will remove your profile from the platform and delete your contact details from our CRM system.
Project Happiness Index
What is the Project Happiness Index?
The Project Happiness Index (PHI) is an effective way to measure the “temperature” of your project by three characteristics:
Every two weeks, all project members (client, freelancers and in-house or agency marketers) receive the same email to rate 1-10 on these three characteristics. This is anonymous. All team members receive the team “score” and immediately see the difference from the previous meeting.
With this project “temperature” score you can see how your grade matches the one from the team. This way you can have a substantive discussion with your team about expectations. If the scope varies widely or has suddenly changed, this is often a good reason for a good conversation.
Terms & Conditions
How is HelloMaaS using my data?
HelloMaaS does not share your data publicly. We only share your information if a connection is made between customer and freelancer, for example when a package is purchased or a specific project starts.
Is HelloMaaS responsible for the information I share with a freelancer?
Freelancers or clients often share company confidential information during projects. If the customer works with our team tool and / or with a package, things like NDA and IP are arranged directly via the tool. If the freelancer is hired on a project basis, the NDA can be added to the freelancer from the customer for signature. The initiative for this lies with the customer.
Who is responsible for the project management process?
HelloMaaS leads the project scoping, matching, onboarding and team tool implementation process. During the kick-off, as part of the onboarding, a checklist is shared so that the client and freelancer (s) can jointly determine where responsibilities lie.
For a larger project it is advisable to appoint a project manager. HelloMaaS has a lot of experience and some very experienced marketing and digital transformation project manager in her community.