How does HelloMaaS work?
Create a free profile on the HelloMaaS website to get access to our platform. Our customer success team will review your profile and if we can help you, grant you full access. Our system works with onboarding cards to guide you on the possibilities.
The platform is self-service and you can find and buy marketing services fast and easy. Set up payment terms and pay via creditcard or iDeal (Powered by Stripe). If you like to customize a package, our customer success team is happy to advice you. You can also present your marketing needs to our team and we will find the right freelancer marketing specialist to work on your project.
How do I join HelloMaas?
You can join HelloMaaS for free. It’s easy as 1,2,3. Go to the top right and click on Join . In a few steps you can create your account. Our customer success team will review your account and if all looks good will grant you full access.
How HelloMaas is different from having a marketing team or agency?
HelloMaaS is marketing as a service. A new way of working in marketing. We offer an umbrella of all marketing knowlegde delivered by hand picked freelancers with local know-how.
You work directly with specialists when you need it. No need for ongoing retainers and managing a group of specialist agencies, you can get know how and execution power direclty via HelloMaaS, often at lower total costs and with more flexibility.
Many companies we talked to like to experiment faster and with less risk benefiting from the many new marketing options. You can tap into the experience specialists gleaned in previous projects. Our network is large enough to offer industry experience and affinity. After all, working as a marketer in finance is very different than in fashion.
Why should I work with HelloMaas?
It’s our purpose to make productive marketing accessible to all companies. Many great marketers want to have more say in when, how and for whom to work. Many companies like to work with great people but struggle to be productive with so many tools and channels that change all the time. Also they like to shorten the search for great people and have more flexibility in where and how to hire. We’re listening to this trend and created a platform for more productive marketing benefiting both specialists and companies.
How much does it cost?
HelloMaaS sells two services.
1. First on are marketing packages delivered by top specialists. Clients pay a fixed price of which 75% for the specialist who delivers the service, 25% is for HelloMaaS platform, services and quality assurance.
2. Second are specialists or marketing team on demand at a hourly or day rate. This is a more flexible way of working where client can scale up and down via the platform. Clients get billed every two weeks of which 25% is for the HelloMaaS platform and service and 75% for the specialist who delivers the service. If a client spends more than 10.000 euro in billings the 25% HelloMaaS fee will be reduced to 15% resulting into a 5% discount for loyal clients.
What are the solutions HelloMaas offer?
HelloMaaS offers two solutions for clients and one solution for freelance marketing specialists.
1. First on are marketing packages delivered by top specialists. HelloMaaS provides a highly structured step by step approach tailored for each package. This in includes a templated deliverable and our Project Happiness Tool, a bi-weekly temperature check in for all people working on the project. By doing so we’re taking away the key challenges in most marketing projects so clients and freelancers can get to results better.
2. Second are specialists or marketing team on demand at a hourly or day rate. This is a more flexible way of working where client can scale up and down via the platform. Clients will work with our customer success team to cherrypick marketing specialists with brand affinity and industry experience that can work with your team on an ongoing basis as extra brain and execution power.
Who is providing the service?
Handpicked freelancer marketers with industry experience and local know-how.
Which companies works with HelloMaaS?
Our purpose is to make marketing easy and productive for all companies. That’s why we offer different fitting solutions for any types of companies:
- We work with Fortune 500 companies, building a flexible layer around their inhouse marketing team.
- SMB companies and mid-market who could benefit more from all the options in marketing. Our sweetspot are companies between 25-250 employees with annual revenue between 3-50 million euro.
How does HelloMaas operates?
We’re a platform that uses technology to create marketing solutions provided by structured products and top freelance specialists. Our business team is based in Amsterdam and our own tech team is working remotely.
Who is part of HelloMaaS team?
Please visit our team page and check out the profiles of our team members. We also work with our own flexible layer of flexible specialists that help out with extra brain and execution power when we need it. We’re proud of our advisors that mentor, challenge and support us in the rollercoaster journey of a startup. Last but not least we have a highly supportive group of angel investors and are proud to be part of the highly acclaimed HearstLAB.
Work with Specialists
Why work with freelance Marketing Specialists?
Marketing is changing at the speed of light. So many channels and tools that are changing continuously. Building a team that has the latest know-how and execution power takes time and could be expensive. With HelloMaaS you bring outside know-how and execution power directly to you. No more reinventing the wheel and risky first steps, work with specialists and be more productive quicker. You can find motivated professionals with industry expensive and brand affinity and work with them when you need to.
How to review a Marketing Specialist profile?
We taken the best of breed from professional profiles including LinkedIn and freelancer platforms and added our special marketing filter to make sure you have a tailored profile for marketing specialists. Sign in into your account and check the freelancers list on the left corner of the page.
You can learn about their skills set, key clients and their personality. We’ll offer freelancers to add their Project Happiness Index soon so you can also understand what type of project give the highest happiness for them. Marketing is a creative profession and we believe people do their best work when the project is a great fit.
Does the Freelance Marketing Specialist work remotely or in the office?
Both. Our services are particularly suited to be delivered remotely. This allows clients to work with marketing specialists outside of their local circle. Since the process, price and deliverables are pre-set there is less need for process and project management making remote work a great option. If you prefer to work in person, many freelancers are open to come to your office. We do recommend to meet each other for coffee the first time, to build a personal connection.
Which marketing services do your freelancers cover?
We offer services based on most searched marketing keyword in the Netherlands. We have a group of more than 350 specialists excel in different marketing categories. Each of our package offers handpicked specialists per packages so you can stop searching. The scope of each package is detailed in the package description. If you prefer to work based on a hourly or day rate you can find the self selected top 7 skills in the freelancer profile to understand their specialist skills.
Can I have direct contact with a freelancer?
Yes, we’ll facilitate at the start of the project with advice and kick-off. Once scope and contracts are in place, you will work directly with the freelancer.
How does HelloMaaS assure quality from specialists?
HelloMaaS will propose the best freelancers for each marketing service. Your company will then be responsible for assessing and selecting the suitability of these candidates. During the execution of the marketing service, your company and the specialist will give feedback on the overall performance by using our ‘Project Happiness Index’ tool. When the collaboration is not productive and the client wishes to change the freelancer we will help to discuss an amicable solution.
How to track a freelance performance?
We offer two data driven ways to track project satisfaction:
1. Project Happiness Index: a simple, effective tool to measure project “temperature” along 3 attributes: collaboration, quality and speed. We collect blind inputs every two weeks and disclose confidentially the team results. By doing so you can see how your “temperature” aligns with the overall team. If there is a large difference you have a data driven way to discuss expectations and collaboration allowing you to course correct pro-actively.
2. At the end of a project, or after 3 months if it’s an ongoing or longer term project, we offer the client and freelancer to provide a review (in word) and a rating (on a scale from 1-10) along a number of attributes. Similar to AirBnB both parties will need to provide their rating blindly before it is displayed. By doing so we provide an even keel experience. After all, it takes both parties to tango!
Why would I buy a marketing package?
When you don’t want to worry what marketing you get. The process is defined already for you, so no more lengthy project planning or misconception on what you will get. You know what you will pay and only need to pay per step. It’s our goal to remove all common friction in marketing projects so there is more room for productive collaboration.
How do I found the right packages?
There are two ways to find a marketing package that suits your needs:
Find a package yourself: Go to HelloMaaS.com and create a client profile to get acces to the HelloMaaS platform. The platform will help you to find the right Marketing Package for your business. Go to the left-hand side and click on Packages. Type in marketing skills or channels you need help with. Discover the various packages.
HelloMaaS team search a package for you: Please reach out to our team via email, phone or our chat. HelloMaaS will provide a recommendation for a certain type of package or a customized marketing package tailored to fit your needs. No strings attached.
How do I buy a package?
You can buy packages directly from the marketing package page on the HelloMaas platform. On the platform you can select a Marketing Package and add the package to your basket. You can pay quick, easy and safe by Debit (IDeal), Credit card or Offline invoice.
Can agencies sell their packages on the HelloMaaS platform?
A number of agencies reached out to us with this request. At the moment we focus on marketing freelancers, but we received requests from agencies to work with team and are seriously looking a viable collaboration model.
Can you create a customized package for me?
We recommend to start with one of the 30+ packages. If you would like to add specific steps or need more review rounds we can add that to the scope. This will likely result into a price increase. All customization can be discussed with our sales and customer success team, just sent us a message via the chatbot on the website.
Can freelancers buy packages?
Currently the platform only allows client accounts to buy packages and post projects; however marketing specialists are free to create a separate client account for this purpose.
How much does a package cost?
Each package is priced separately. We start with audit packages as from 500 euro. The average rate of a package is around 3000 euro, divided in a number of steps that are paid for as the package process develop.
HelloMaaS offers a range of marketing packages at a fixed price ranging from 500,- euros to 5000,- euros. If a client needs more review rounds, a large scope or a combination of 2 or more packages, we’re happy to advise you and customize accordingly.
Can I buy more packages at the same time?
Of course, our platform provides recommendations at the bottom of each package page on which packages are ideal to follow up with.
Can I add or remove elements from a standard Marketing Package?
Yes, our sales and customer success team can work with you to personalize your package and add or expand the scope to your exact needs.
I do not have a Marketing team, can I still buy a package?
Absolutely. We work with the complete range of marketing specialists that can fill any gap or need for your business. Whether you have your strategy and plans in place and are looking for additional execution power, or you’ve got a blank page in front of you and are looking for help on where to begin. We’ll be able to match you with the specialists that will help you reach your goals.
How does HelloMaaS projects works?
HelloMaaS is FREE. All you need to do is create a client account and you will be basic access to our platform. Our customer success team will review your account and grant full access when we are a good fit for your needs. They will personally reach out via email or phone to discuss your needs making sure you get the best onboarding experience possible.
How do you manage the process for project quality?
We manage quality in a number of ways:
1. We review your project brief and help refine the ask based on your need
2. Our tag-matching shows a number of potential good candidates
3. Our customer success team will handpick the right specialist based on industry experience and brand affinity.
4. We propose the best match in a call and explain the way of working between the client, HelloMaaS and the marketing specialist.
5. We create the contract and set up payment via our platform
6. We set up the bi-weekly Project Happiness Index tracker for the client and marketing specialist to get good insight on project progress.
How much does it cost to start a project?
You can use HelloMaaS platform for FREE. Once you say yes to the right specialist we charge a platform fee. This fee is 15% for billing up to 10.000 euro. Once you reached a milestone of 10.000 euro we give to a 5% discount on all future billings to reward loyal customers.
Can you post a project for me?
Yes, our sales and customer success team can work with you to write your brief for a once-off fee. Reach out to us via email or our contact form to get more detailed information.
Can I post a project anonymously?
We believe that the best match is made when freelancers have industry experience and brand affinity. Disclosing your company name will help freelancers to do research prior to the first matching call come this questions and ideas. This will help you to understand their skills sett better and what they can do for you.
What do you charge?
HelloMaaS sells two services both with a flat platform fee.
1. First on are marketing packages delivered by top specialists. Clients pay a fixed price of which 75% for the specialist who delivers the service, 22% is for HelloMaaS platform, services and quality assurance.
2. Second are specialists or marketing team on demand at a hourly or day rate. This is a more flexible way of working where client can scale up and down via the platform. Clients get billed every two weeks of which 25% is for the HelloMaaS platform and service and 75% for the specialist who delivers the service. If a client spends more than 10.000 euro in billings the 25% HelloMaaS fee will be reduced to 20% (or in other words a 5% discount for loyal clients)
How much does cost to use HelloMaaS platform?
Clients and Freelancers can sign up to a paid subscription plan for platform usage to manage their freelance marketing resources at a set recurring fee via the Platform.
How does do freelancers specialist charge per hour?
If you would like to have maximum flexibility on how to work with a marketing specialist we recommend to work at a hourly or day rate. As part of our service we will include a benchmark making sure you pay a realistic market rate. Clients get billed every two weeks of which 25% is for the HelloMaaS platform and service and 75% for the specialist who delivers the service. If a client spends more than 10.000 euro in billings the 25% HelloMaaS fee will be reduced to 20% (or in other words a 5% discount for loyal clients)
How the hour rate of the freelancers are defined?
Freelancers can be hired for ad-hoc or ongoing projects at an hourly or day rate. The Fee consists of the hourly rate that is benchmarked and offered in three tiers of freelancer capabilities: junior, medior, senior. Each SOW includes specific client fees.
How it works the package payment?
HelloMaaS will provide Services either at a fixed price or on an hourly basis. The fees are benchmarked and can be adjusted for market conditions on a quarterly basis. Freelancers can be hired for delivering a fixed scope, fixed price service. Either on a once-off basis or as an ongoing monthly retainer fee with recurring billing. Fixed Fee Services involve fixed-priced invoicing, and for which the Client agrees upfront to a fixed payment. The Fixed Fee will be paid 50% upfront and 50% after delivery of a once-off project.
The Client rates are determined at the start of the contract period and are listed in the Appendix. HelloMaaS will include a Fee for providing the Services to you which is included in the total fee charged.
What if we change the freelancer fee after the project started?
The Freelancer will log hours worked for Client on a weekly basis and present electronically to Client for sign-off. If a Transaction scoped on a fixed price basis will require more or less time than originally anticipated, or if the scope of the Marketing Services to be provided changes, the Client and Provider may agree upon an increase or decrease in the Transaction Fee. Upon agreement to change in a Transaction Fee, Client shall modify the Transaction Fee to reflect the change. HelloMaaS shall not be involved in any negotiations regarding Transaction Fee increases or decreases. HelloMaaS does not guarantee any minimum amount of Transactions or that you will receive any requests for Marketing Services at all.
What payment methods do you offer?
Payment Methods currently include online payments through Stripe for credit/debit card and IDEAL payments. We offer invoicing via HelloMaaS but only for clients that can’t use Stripe as a payment method and for Flexible Free Services billed on an hourly basis. You will need to enable a valid payment method in your HelloMaaS account. You ensure that at all times all credit card, bank account, and other payment information supplied by you is accurate, correct and kept updated.
Can I chose which payment method to use?
Our subscription plan will charge the Payment Method you specify at the time of signing up and will be processed by a third-party payment processor. All payments made through Stripe are subject to the Payment Facilitator’s terms and conditions. Stripe’s terms are available at https://stripe.com/us/legal.
How do you deal with refunds and disputes?
If a marketing service is not delivered according to plan and expectations laid down in the contract, we will review each complaint seriously. We will set up a meeting with both the marketing specialist and the client and will jointly discuss disputes and help arbitrage. If there is a case of malpractice we will refund amount paid. Please note that we purposely offer a tool, the Project Happiness Index, to safeguard expectations and ask all parties to fill in out on a regular basis. By doing so we can pro-actively reach out if there is a large discrepancy between the parties and help address potential issues.
What if I don’t want to pay the freelancer?
HelloMaaS does not guarantee the quality or delivery of any work or services provided to Clients by Freelancers. In the case a dispute arises between users on the Platform, users acknowledge that it is their responsibility to come to a mutual agreement and resolution using the procedure set forth in this subsection. As a last resort HelloMaaS can act as a mediator. If HelloMaaS does choose to mediate a dispute, HelloMaaS’s decision shall be final. If HelloMaaS determines that a refund of all or a portion of the Transaction amount is to be made, such refund shall be given in accordance with this Agreement. The maximum refund that may be awarded to a Client is 50% of the full amount of the fee for the portion of the Transaction which is disputed.
Can I terminate a contract with a freelancer?
Either party may terminate a contract for any reason upon giving 90 days’ prior written notice to the other. Upon termination of this Agreement by Client without HelloMaaS’s fault or consent, Client shall pay HelloMaaS, in addition to all of the fees earned by HelloMaaS pursuant to the terms hereof, an early termination fee equal to 40% of the total remaining fees payable to HelloMaaS hereunder (as specified in the SOW), plus any and all expenses and third-party costs reasonably incurred by Agency through the effective date of cancellation.
Can I terminate a contract with HelloMaaS?
If a Client desires to terminate a contract due to HelloMaaS’s fault, Client shall give HelloMaaS a written notice detailing the nature of fault and possible remedies, whereupon Agency shall have a reasonable period of time (but in no event less than 30 days) to cure such fault. Termination by Client without providing the foregoing notice and cure period shall be considered “termination without Agency’s fault’ as described in our terms and conditions.
What are the rules to cancel a project payment?
On a project/SOW basis both Clients and Freelancers may cancel any Transaction with a 15 day grace/ transition period. It is your responsibility to communicate directly with a Client or Marketer via the Platform and/or Services regarding any Transaction changes or cancellations. For Transactions with an hourly rate or milestone payments, Client shall pay for all Marketer Services rendered by the Marketer up until the effective cancellation date. For Transactions with a flat fee payment, the Client shall pay a pro rata amount of the Transaction fee based on the start and end date of the Transaction.
My profile has been accepted, what is next?
You have access to the platform where you can browse and buy all marketing packages, post a project if you like to work with specialists on an hour or day rate. You can use the search bar to find freelancers, browse their profiles and get in touch with our team.
How do I update my profile?
Updating your profile is easy. Log in to the HelloMaaS platform. In the left navigation bar click on “Profile”. Once this page is opened you can make the necessary changes to your profile.
Why should I complete my profile?
We advice you to complete your profile and make it as personal as you can! This will increase your changes of more specialists attracted to work with you.
Why do you need to review my profile?
We want to create a great experience for both clients and freelancers. Therefore we like to understand how we can help clients and freelancers best before they join HelloMaaS. A quick personal welcome checkin is the best way to do that.
Who can view my profile?
The HelloMaaS team will review your profile on completeness and if needed provide recommendation on attractiveness. Your profile is your shop window and the tags will be used for matching so it’s key to make sure you do have the relevant experience to get to a productive match. All clients and freelancers can view each others profile where contact options are hidden for privacy purposes. The HelloMaaS customer success team and our matching algoritmn will be used to connect clients and freelancers.
How do I delete my profile?
It is not possible to delete your profile by yourself. Drop us a message and someone from our customer success team will remove your profile from the platform and if desired delete your contact details out of our CMS system.
Why can’t I access my account?
Please reach out to our team via email, chat or contact form and we’ll be happy to help you. Share with us a description and details how you try to login (mobile/desktop) and a detailed information of which issue you are having.
Project Happiness Index
What is the Project Happiness Index?
The Project Happiness Index (PHI) is a simple, effective tool to measure project “temperature” along 3 attributes: collaboration, quality and speed. We collect from the team that is working in a project blind inputs every two weeks and disclose confidentially the results. By doing so you can see how your “temperature” aligns with the overall team. If there is a large difference you have a data driven way to discuss expectations and collaboration allowing you to course correct pro-actively.
Who can use it?
Everybody interested in building a high performing marketing team. All you need is a HelloMaaS account and one or more team members to invite. You don’t even need to have a contract with HelloMaaS or buy a package. We offer it for FREE for all companies and freelancers.
Terms & Conditions
How is HelloMaaS using my data?
HelloMaaS doesn’t share any of your data publicly . We only share your information with the freelancer when you buy a package or start a specific project.
What are the terms & conditions of working with HelloMaaS?
You can find our terms & conditions in the footer of the page.
What are the responsibilities of HelloMaaS in a service provided by a freelancer?
No agency relationship, partnership or employment relationship exists between HelloMaaS, Clients and Freelancers or can be construed by these Terms and usage of the Platform and Services. Any Marketing Services obtained through the Platform and/or Services are not provided by HelloMaaS, but are provided by Freelancers directly.
HelloMaaS does not supervise, monitor, train, or manage its members, nor do we determine hours, pricing/rates or processes in which their work is performed. HelloMaaS does not provide instructions, training or tools.
Is HelloMaaS responsible for the information I share with a freelancer?
Freelancers or Clients, may discuss and exchange confidential or sensitive information. Neither HelloMaaS, nor the Platform or the Services, provides counsel or advice to you as to when, to whom, and how you disclose or choose not to disclose any such information.
Who is responsible for the project management process?
The day-to-day management, scope of work and quality of collaboration and output by the freelancer for the client is not in scope of our services nor are we liable. We strongly recommend that Freelancers and Clients enter into an agreement requiring the other party to maintain the confidentiality of all nonpublic business information that may be disclosed in the process of contemplating and in the performance of a Transaction.
Is HelloMaaS in charge of the freelancer qualification?
HelloMaaS may undertake limited research and verification in connection with the Freelancers using the Platform and/or Services, HelloMaaS does not and cannot provide any guarantee regarding the qualifications, expertise, experience, training, or general work history and background of any Freelancers.
Is HelloMaaS responsible for the quality of service the freelancer deliver?
HelloMaaS does not guarantee that you will receive the intended benefit or results of any Marketing Services or Transaction.
HelloMaaS does not and cannot exert any control over the accuracy, efficiency, effectiveness, or other aspects of the Marketing Services advertised or performed by a Freelancer or Expert through the Platform and/or the Services. HelloMaaS cannot provide any assurance or guarantee that any Freelancer or Expert will actually conclude any Transaction.
What if I see changes in the services or platform updates?
HelloMaaS will from time to time use reasonable efforts to update information posted on the Platform and Services generally, under no circumstances will HelloMaaS be liable for any loss or damage caused by your reliance on any information, opinion, advice, or statement available on or through the Platform or Services.
What are the rules for the platform subscription?
Clients and Freelancers can sign up to a paid subscription plan for platform usage to manage their freelance marketing resources at a set recurring fee via the Platform. Subscription Plans are personal and cannot be shared between Users. Any User violating the foregoing may be removed from the Service. HelloMaaS reserves the right to update fee structures and matchmaking fees, and will inform Clients and Freelancers via the Platform with a reasonable notice period.